Workforce management software telecom

Conduct work orders, including issuance and closure. Capture images, audio and videos; uploading them to the system to be used as reference to facilitate completion of tasks. Provide text and voice chatting between employees to keep all communications regarding tasks official and tractable.

Create maintenance plans which automatically generate periodic tasks for maintenance purposes. Manage payments and invoices with contractors and customers. Comments Please include any additional comments or information. Our Customers. All Rights Reserved. Telecom expense management software systems by FieldEz are specifically designed to minimize additional expenses.

The software utilizes all costs related data through proper inspection of cost center allocation, bill management, and verification, saving a significant amount of overall costs and increasing the profit margin. Growing demands of telecom expense management.

With the increasing demand for telecommunication services, the expense in the telecoms sector is growing simultaneously. Businesses of all sizes are continuously trying to leverage the advanced technologies in the best possible way to provide the finest quality services to their customers.

The adoption of evolving technologies in line with increasing customer demands leads to dynamic business requirements. On-premise telecom management software is initially expensive and often needs system maintenance. In contrast, cloud-based telecom service management software requires lesser upfront charges but has higher recurring costs. The telecommunications management software should integrate with your current VoIP and communication systems and other solutions.

Ensuring integration benefits in the software will enhance overall performance. Telecom management solutions software should have proper usability and easy access. Additionally, it must not be excessively complicated, with many unnecessary features that are irrelevant to your requirements.

The demand for better and efficient networks is ever present and this is possible with the grid of network being increased and added constantly. The coverage area becomes wider ensuring greater reliability and usage even in remote areas. This translates to a broader network of customers coming under the ambit of the telecom provider. This also leads to pressure on the service provider to identify, designate and manage the field task force as more and more installations need to be addressed.

Proper co-ordination, back end support is vital to smooth operations. Field force management software automatically assigns the field force staff on the basis of location, availability, skills, and workload. This enables the service technicians to work more efficiently.

As networks become the life line of many businesses and services, it puts pressure on the telecom provider to be that much more proactive and timely as any outages lead to the pressing of the panic button by the customer. Many business operations rely on the smooth and continuous functioning of the networks. Any lapse leads to loss of work and in turn a strain on the exchequer.

Thus organizations are constantly putting the service provider under pressure to ensure better broadband facility.

With field force management solutions, telecoms can prioritize and assign tasks that are not only timely but within the down time when there is a gap.

To prove reliability and dependability effective field service performance is the key and field force management software aids that. If the advent of television was revolutionary enough the progress of technology and the introduction of Direct to Home DTH , has brought in the next level of entertainment direct to the homes.

Movie on demand, Internet access, videoconferencing all being a part of the DTH services, the telecom providers ability to satisfy the growing customer needs. Customers of today are prone to explore options of better service and move quickly from the telecom provider if dissatisfied. Customer loyalty is a challenge in this technologically ever changing environment. Maintain or connect to a materials catalog. Use in work orders. When a work order is finished, add the materials used. Minimize time spent on the road or with customers.

Schedule contractors daily routes by region, workload, and skills. Allow supervisors to apply last-minute route reprogramming changes. Let customers know about their upcoming appointment and any changes. Automate customer notifications:. Enable technicians to reschedule in real time and address any scheduling issues with the customer. Survey customers post-visit about their installation experience and technician. Technicians and back office can troubleshoot any issues, using instant messaging feature.

Help customers manage their day. Technicians will be able to see their appointments directly from their mobile device. Technicians will be able to assign, cancel or close orders on-the-go. Change anything. Just update the workflows, business rules, and databases with point-and-click tools. You can modify who gets notified, and when. Or what the process is for securing inventory. Or change how technicians are assigned, and when they get assigned. Plus, anything else you need.

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Coordinate internal and external teams with one application. Workforce Management.